General Questions
Do you have the product in another size or color?
Jackets4bikes carries a wide selection of products and we have most available inventory showing online. If a specific item is not showing on website then we do not have it in stock. Please feel free to use our website “search” tools or contact us using chat now button so that we could help.How are your prices so lowest in the market?
We purchase our merchandise in large volumes directly from the manufacturer and keep our overhead low as possible, so we could offer our customers the best prices possible. When you buy from us you know you're getting the lowest prices and great service.Can you lower the price?
Jackets4bikes prices are 60% to 70% off retail price. We have some of the lowest prices on the internet. If you find a better price on any other website please let us know and we'll match it.Do you allow for local pick ups? Or do have a store?
We don’t offer local pick. If you are local then you will get merchandise in 24 hours after we ship it. This is a plus for our local customers.Do you give offer FREE shipping?
Yes, we offer free shipping to 48 upper states street address (PO Box, Hawaii and Alaska not included). PO Box addresses in these states for all items and gloves ship free to Canada.What if my question is not answered here?
If your question is not answered here, please send us email, our email is sales@jackets4bikes.com or use chat button at the top. Your questions should be answered by our one of our friendly customer care reps within one business day.I only received part of my order, how can I receive the rest?
Please email our Customer Service at sales@jackets4bikes.com and send details on what is missing from your order. In some cases we ship items seperately to speed up shipping.
International Shipments
Can you declare my purchase as a "Gift"?
We can’t declare any international purchase as gift. You will still get a great deal since our prices are discounted.Do I have to pay custom taxes or duties?
Jackets4bikes shipping charges do NOT include country specific custom taxes or duties AND we don’t know how much they will be because every country has different custom charges.Do you offer exchange/refunds to international customers?
No, we don’t offer exchange or refunds to our international customers.
Payment Questions
How can I pay for my auction with Money Order or Certified Check?
If you want to pay with Money Order we will still require you to go through the checkout process, providing us with important information such as your shipping address, and providing you with an order number which you can trackWhere should I send Money Order or Check?
Please send your Money Order/ Check to:Jackets4bikes
3638 Oak Valley Lane
Waukesha, WI 53188
USA
Have you received my payment yet?
Money order/cashiers checks: We process these within 2 days of receipt and send you a payment confirmation email to your registered email account.
PayPal: You should receive a payment confirmation email after your payment clears PayPal. Credit cards payments using PayPal funds should clear within minutes. Echecks, Debit card payments and Bank Transfers (transactions using your bank account) take about 3 to 7 days to clear.
Credit Cards: Credit card payments should clear within a few minutes and you should receive a confirmation email shortly after you have paid.
What types of payments do you accept?
We accept PayPal, Credit Cards (Visa, MasterCard, AMEX and Discover) through our secure checkout. We also accept Money Orders and Cashiers Checks.Is it safe to use my credit card on Jackets4bikes Checkout?
Shopping at jackets4bikes is safe and secure. Our website employs the Secure Socket Layer Technology (SSL) to encrypt your information.Do you charge sales tax?
We're required by state law to implement sales tax where we have a presence. That means all Wisconsin shipping addresses will incur 5.1% sale tax.
Exchanges and Returns
What is Jackets4bikes Satisfaction Guarantee for USA customers?
If you are not completely satisfied with your purchase, you can return any unworn merchandise to us in 30 days in original condition from the day you receive the item. If there is anything we can do to help you to avoid returning the item to us, please use contact us form. Once we get the item back we will process the exchange/refund in approximately 4 business days.What is your return and exchange policy for USA customers?
If you want to exchange your item, please send it back with a note stating the size you need in exchange. Once we get it back we will process the exchange in 3-4 business days. Send it back to Jackerts4Bikes, 3638 Oak Valley Lane
Waukesha, WI 53188
We have a 30 Day - 100% Satisfaction Guarantee! If you are not totally satisfied, you may return your product for a full refund. Item should be sent back in original condition and unworn. This policy doesn’t include customers from outside 48 USA states.
I've returned my item, when will I receive my refund?
After your package has arrived at our facility, our Returns department processes it in approximately 4 business days. We process returns in the order they are received.I received the wrong item? What do I do?
Jackets4bikes strives to keep our customers satisfied but sometimes we do make mistakes. We're very sorry that you received the wrong item and hope the make the return as painless as possible.
Please email customer service useing the contact us form and include your order number or item number. After we receive your email, we will send you a return label via email so you can return the item. If you can't wait then please feel free to return the item yourself with FedEx or UPS Ground and you will be reimbursed for your return shipping. If you decide to send it back with express shipping or 2nd day shipping, we will NOT reimburse you the shipping.
